Refund Policy

Last updated: 28 June 2026

This policy explains refunds and cancellations for Scrubbr Pro, sold by Roden Consult SRL through our Merchant of Record, Paddle.

14-day money-back guarantee. If Scrubbr Pro isn’t right for you, request a full refund within 14 days of your initial purchase — no questions asked.

1. How orders and refunds are processed

Purchases of Scrubbr Pro are processed by Paddle.com Market Ltd (“Paddle”), our Merchant of Record. Refunds are issued by Paddle on our behalf, back to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

2. 14-day guarantee

You may request a full refund of your initial purchase within 14 days of the purchase date for any reason. Simply contact us (see below) with your order or licence details.

3. Consumers in the EU/EEA

If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a distance purchase within 14 days. For digital content and services that begin immediately, this right can be affected once provision has started with your acknowledgement. In any case, our 14-day money-back guarantee in Section 2 applies regardless, and nothing here limits your mandatory statutory rights.

4. Subscriptions, renewals & cancellation

You can cancel your subscription at any time. Cancellation stops future renewals; your Pro access continues until the end of the current paid period.
After the initial 14-day window, renewal payments are generally non-refundable, and we do not refund partial unused periods, except where required by law or at our discretion (for example, an accidental renewal reported promptly).
To avoid the next charge, cancel before your renewal date.

5. How to request a refund or cancel

Email contact@scrubbr.app with the email address used at checkout and your order or licence key, or manage your purchase directly through Paddle using the receipt Paddle emailed you. Paddle can also be contacted at paddle.com.

6. Exceptions

We may decline refunds in cases of evident abuse of this policy (for example, repeated refund-and-repurchase cycles) or fraud.

7. Contact

Questions about refunds: contact@scrubbr.app.